PRIVACY POLICY

Website www.eumetrys-spareparts.com

Effective August 5, 2025

Firstly, it should be noted that any data collected is done so solely in the legitimate commercial interest of SAS EUMETRYS and under the conditions set out below.

The website www.eumetrys-spareparts.com is intended exclusively for professional customers.

However, in accordance with the General Data Protection Regulation (GDPR), certain personal data may be collected and processed in the context of the contractual relationship.

Even in a purely professional context, the GDPR applies:

• When the customer or supplier is a natural person acting in a professional capacity (e.g., self-employed person, sole proprietorship),
• Or when identifiable contact details of natural persons acting on behalf of a company (manager, buyer, technician, etc.) are transmitted.

This policy aims to clearly inform professional customers about how their personal data is collected, processed, and protected, in strict compliance with applicable regulations.

1. DEFINITIONS

Capitalized terms have the following meanings:

The “Company” or “we” refers to

EUMETRYS SAS

Simplified joint stock company

With share capital of €100,000

Registered under Siret number 789 290 889 00011 in the Albi Trade and Companies Register

Registered at 42, Ave de l’Europe, 81600 Gaillac, France

Represented by its legal representative, Mr. Yannick BEDIN, President

Phone number: +33 972 216 466

Email contact: contact@eumetrys.com

The “Site” refers to the website(s) accessible via the URL link www.eumetrys-spareparts.com  and any sub-sites allowing access to a content consultation area, a customer-only area, etc. provided by the Company.

“You” refers to the persons concerned by the Processing carried out on the Website (users, prospects, customers, etc.).

The “Policy” refers to this privacy policy.

“Data” refers to any information relating to an identified or identifiable natural person (the “data subject”) directly or indirectly, in particular by reference to an identifier (name, identification number, location data, online identifier, etc.) or to one or more factors specific to their identity.

“Processing” refers to any operation applied to Data (collection, recording, organization, storage, adaptation, communication by transmission, dissemination, erasure, etc.).

A ” Data controller ” is the person who, alone or jointly with others, determines the purposes and means of the processing, and a “processor” is the person who processes Data on behalf of the date controller. On the Website, unless otherwise stated, we are responsible for processing the Data.

A “Recipient” is the natural or legal person, public authority, service or any other body that receives communication of personal data, whether or not it is a third party.

The “Regulation” refers to Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (“GDPR”); Law No. 78-17 of January 6, 1978 on information technology, files, and civil liberties; the rules applicable to commercial prospecting provided for by the French Postal and Telecommunications Code, and more generally the laws and regulations applicable to the Data Processing that we carry out.

1. WEBSITE AND COMMERCIAL PROSPECTING

The Website presents the activities of our Company, those of our partners, and various forms (contact, newsletter subscription, etc.). By completing the forms and communicating with us via the Website, you provide us with the following categories of information:

• Identity data: title/gender; last name; first name; company, title, professional position, decision-making level
• Contact and correspondence details: email address; postal address (address, postcode, city); telephone number; If you contact customer service, the nature of your request and the content of your request.
• Review and contribution data: pseudonym, date of review, content of review, product or service concerned, profile photo attached to the review, if applicable; The Company may enhance its Website by collecting and republishing reviews and contributions made by its customers on other websites (including social media) in relation to its offers, provided that these contributions are freely accessible to the public;
• Data necessary for carrying out loyalty, prospecting, research, survey, product testing, and promotional activities;
• Data relating to the organization and processing of any promotional operations;
• Data collected through the exercise of rights enshrined in the Regulations.

In accordance with our legitimate interest, and where necessary for the performance of pre-contractual measures taken at your request or of a contract, we process the aforementioned Data for the following purposes:

• Presentation of the Company’s products and services;
• Management, processing, and follow-up of requests and exchanges with the Company via the Website (where applicable, by offering you a chatbot, a call booking tool, etc.)
• Management of relations with prospective customers;
• Management of opinions on the Company’s products, services or content;
• Prospecting and/or sending information, managing technical prospecting operations, selecting people to carry out loyalty-building activities, prospecting, surveys, product testing
• Organization of any promotional operations on the Website.

Data used for commercial prospecting management purposes is kept for a maximum of three years from the last active contact made by the prospect or customer, and before that if you withdraw your consent to receive messages from us. Data from reviews and contributions is kept for as long as the review is accessible to the public on the Site.

In accordance with our legal obligations, identity and contact details will also be processed for the following purposes:

• Updating of its prospecting files by the body responsible for managing the do-not-call list, in accordance with the provisions of the Consumer Code
• Management of requests for access, rectification and opposition, and more generally of the rights described in the Policy
• Contacting us via the contact form

1. ONLINE SALES VIA THE WEBSITE

The Website does not allow purchases to be made; however, a professional space dedicated to customer relations may be created, which leads us to process the following Data:

• Identity and contact data
• Data relating to the contractual and commercial relationship: Details of the order content; Pre-contractual and order-related exchanges (subject, date, etc.); Communications with the Company.
• Transactional data: date of transaction, amount, payment method used, order number, billing information; your credit card or IBAN details are not collected or managed by the website. Payments for orders are made off-site by bank transfer, and financial institutions are responsible for collecting and securing this data.

This information is necessary for the management of our customer and prospect database, and more specifically for the following purposes in accordance with our T&Cs accepted when placing an order on the Website and our legal obligations:

• Carrying out operations relating to the management of files concerning: contracts, including registrations; orders; the delivery of products or services; legal and commercial guarantees; invoices; accounting and monitoring of commercial relations (after-sales service), including opinions on the Company’s offers;
• Preventing and combating fraud and payment methods, in particular credit card fraud;
• Managing unpaid debts and disputes, provided that this does not relate to offences and/or does not result in the exclusion of the person from a right, service or contract.

Retention periods. The personal data we process is retained for the periods set out in the table below.

1. LOCATION ACTIVATION: in the event of a request to locate users

The legal basis for Processing for location purposes is the consent of the Data Subject.

You can enable geolocation on the Website by giving your consent in the window provided for this purpose. You can block it when requested.

In this case, you authorize your browser provider (Firefox, Chrome, Safari, etc.) to process the following Data:

• Access to your location based on information about nearby wireless access points
• And your IP address

The browser provider sends this information to its geolocation service provider to obtain an estimate of your location.

This estimated location is shared with the Company to provide the location features authorized by the User when browsing the Site and to adapt the Site’s features to your location, if necessary.

You can cancel your location authorization for a website from your browser settings.

The Company has no control over the terms and conditions of internet browsers and their geolocation service providers, such as, for example:

• https://support.mozilla.org/fr/kb/firefox-partage-t-il-ma-position-avec-sites-web
• https://support.google.com/chrome/answer/142065
• https://support.apple.com/fr-fr/HT5403

1. SOCIAL NETWORKS AND THIRD-PARTY WEBSITES

Exchanges on social networks. We may contact you or respond to your questions via social networks if you have initially contacted us through this channel. You are informed that the use of social networks involves the processing of personal data by the providers of these networks (see their privacy policy).

Public information. The information you provide to us may be supplemented for commercial, prospecting, communication, solicitation, or marketing purposes using other sources of information such as social media. This includes information that is “public” or to which we have access as the administrator of a page or group. The legal basis for this processing is our legitimate interest as a commercial company.

Interconnection. If your member area can connect to another service (e.g., a social network) for cross-posting, the third-party service may provide us with information that you have authorized to be disclosed. You are informed that third-party service providers may also collect information about your consultation and/or use of the Website, in accordance with their own personal data processing policies. For more information on registering the Website from a third-party account, please visit:

Facebook:

https://www.facebook.com/help/223184117694507

https://developers.facebook.com/docs/facebook-login/overview

Google:

https://support.google.com/accounts/answer/112802?co=GENIE.Platform%3DDesktop&hl=en

1. EXERCISING YOUR RIGHTS

For any request to exercise the above rights or for further information, you can contact the Company at:

EUMETRYS SAS

Simplified joint stock company

With share capital of €100,000

Registered under Siret number 789 290 889 00011 in the Albi Trade and Companies Register

Registered at 42, Ave de l’Europe, 81600 Gaillac, France

Represented by its legal representative, Mr. Yannick BEDIN, President

Phone number: +33 972 216 466

Email contact: contact@eumetrys.com

Or by post to the Company’s registered office address indicated above.

The data is hosted in France/the European Union by our service provider OVH,  whose servers are located in Roubaix, France

In accordance with the Regulations, you have the following rights over your Data:

• Right of access to your Data, including the right to request a copy, and to the information provided in this privacy policy (Art. 15 GDPR). Where the legal basis for data processing is our legitimate interest, you have the right to request information about the balancing we have carried out between the interests of our customers and those of the Company prior to such processing.
• Right to rectify (Art. 16 GDPR) and update your data in our possession.
• Right to erasure of your Data (Art. 17 GDPR) when the data is no longer necessary for us, when you have withdrawn your consent to its Processing (if it was based on our consent) or when you object to Processing based on our legitimate interest or to Processing carried out for prospecting purposes or for profiling purposes related to prospecting.
• Right to withdraw your consent at any time (Art. 13-2c GDPR) for all data processing based on the legal basis of your consent. Furthermore, with regard to commercial prospecting, you have the option of unsubscribing from our mailing lists at any time by clicking on the unsubscribe link in our communications or by contacting us to no longer receive solicitation messages.
• Right to restriction of processing, which, unless there is a compelling reason, may only be implemented with your consent (Art. 18 GDPR) when:
• You contest the accuracy of the data, for the time necessary to verify it,
• If the data processing is unlawful but you oppose the erasure of the data and instead request the restriction of processing,
• When we no longer need the data but it is still necessary for you to establish, exercise or defend your legal rights.
• When you have objected to processing based on our legitimate interest, for the time necessary to balance our respective interests.
• Right to data portability directly provided by the data subject when it is subject to automated processing based on your consent or on a contract (Art. 20 GDPR). This right means that you have the option of requesting that this data be communicated in a structured, commonly used and machine-readable format so that it can be communicated to another data controller.
• Right to object (Art. 21 GDPR) to the processing of your data when the legal basis for such processing is our legitimate interest.
• Right to determine the fate of your Data after your death (Art. 40-1 of Law 78-17 of January 6, 1978) and to choose a trusted third party to whom the Company must entrust it.

You can also obtain more information on the CNIL website: https://www.cnil.fr/fr/reglement-europeen-protection-donnees

In the event of a request to exercise your rights, the Company reserves the right to ask you to clarify your request and provide proof of identity (which will be kept for one year in the event of the exercise of the right of access or rectification and three years in the event of the exercise of the right of opposition). If you are not fully satisfied with our response, you always have the option of lodging a complaint with the data protection authority in your jurisdiction (in France, the CNIL).

1. RETENTION PERIODS

Commitments. Effective means of deleting Data are put in place as soon as the retention or archiving period necessary for the fulfillment of the purposes determined or imposed has been reached, in particular after the deletion of your account with our Company or at the end of the contract with our Company.

Minimization. In any event, Data that is subject to Processing shall not be retained beyond the time necessary to fulfill the obligations defined at the conclusion of the contract or imposed by applicable law. Beyond that, it may be anonymized and retained for statistical purposes, particularly in aggregate form.

Litigation. Similarly, we may archive information demonstrating the performance of our contractual obligations until the expiry of the limitation/statute of limitations periods applicable to legal proceedings, for the purpose of defending our interests before the courts in the event of subsequent litigation. This includes, but is not limited to, the periods provided for in the Commercial Code, the Civil Code, and the Consumer Code.

1. RECIPIENTS

Commitments. We undertake to ensure that all recipients of data provide sufficient and appropriate contractual guarantees to respect your rights, so that the processing meets the requirements of the GDPR where applicable (in particular with regard to subcontracting). Based on our legal obligations, your Data may be disclosed in accordance with a law, regulation, or decision of a competent regulatory or judicial authority.

The information you provide to us is for internal use by authorized persons, is strictly confidential, and may not be disclosed to third parties, except under the conditions provided for by the Regulations in the event of express agreement or if you have decided to make it public.

Subcontracting. Our external service providers may, within the framework of the processing operations described above, receive personal data when this is necessary for the performance of their duties.

Transfer outside the EU. We undertake to ensure compliance with the applicable regulations relating to the transfer of data to countries outside the European Union, in particular in accordance with the following terms and conditions:

• We will transfer the data of visitors, prospects, and customers to countries recognized as offering an adequate level of protection;
• When the destination country does not offer an adequate level of protection, we will regulate data flows using transfer tools that comply with regulations (in particular, standard contractual clauses of the European Commission).

Aggregation of non-personal data. We may publish, disclose and use aggregated information (information relating to website users, prospects, customers, etc.) that we combine in such a way that no individual person is identifiable. This processing is carried out in accordance with our legitimate interest for statistical purposes, industry and market analysis, presentation of our activities, promotional and advertising purposes and other commercial purposes.

1. IT SECURITY

Commitments. We are committed to implementing appropriate technical and organizational measures through physical and logistical security measures to limit the risk of accidental, unauthorized, or illegal access, disclosure, alteration, loss, or destruction of your personal data.

Warnings. We invite you to exercise caution about what you decide to make public on the internet. This includes personal data, including data relating to your private life or sensitive data, made public on your own initiative or inferred from your contributions, comments, and opinions of any kind on the Site, or on social networks in groups and/or conversations with other users of the Site.

Https protocol. The URL address of the Site is accompanied by a closed padlock or a key appearing at the bottom right of your browser, indicating the existence of the Https security protocol, which applies to data storage in particular. This means that you are in a secure browsing area.

Data breach. In the event of an incident resulting in the risk of modification, loss, or unauthorized access to the Data, we undertake to:

• Investigate the causes of the incident;
• Take the necessary measures to limit the negative effects and damage that may result from the incident;
• Notify the competent authority and/or the persons concerned as soon as possible when this is required by law.

Under no circumstances shall the commitments set out above be construed as any acknowledgment of fault or liability for the occurrence of such incident.

1. GENERAL

Mandatory or optional. On the Website, you are informed of the mandatory nature of responses by the presence of an asterisk or any other type of indication. In the event of an incomplete request (e.g., registration, request for information, etc.), the Company reserves the right to request additional information or to use any technical means to prevent the form in question from being validated.

Hyperlinks. The Website may provide links to other websites, applications, and services that are not operated by us, which may be operated by third parties. We are not responsible for the processing of personal data carried out by these third-party websites, or websites linking to ours, and users are encouraged to consult their privacy policies for more information. The Policy applies solely to the Company’s activities, and the Company cannot be held liable for any failure by a third party to fulfill its obligations regarding personal data protection.

Scope. The Policy is not exhaustive and we reserve the right to supplement it by any means.

Language. The Policy is written in English. In the event that it is translated into one or more languages, only the English texts shall be binding in the event of a dispute.

Non-waiver. The temporary or permanent non-application of one or more clauses of this Policy shall not constitute a waiver of the other clauses of this Policy, which shall continue to have effect.

Modifications – Updates. We reserve the right to modify this privacy policy. The persons concerned will be notified when required by applicable regulations. The date of the update is indicated in the header and we invite you to consult it regularly.

Disputes: for any dispute relating to the interpretation and execution of the terms and conditions and information contained in this Privacy Policy, the user is invited to refer to the General Terms and Conditions of Use and Sale published on the Website www.eumetrys-spareparts.com

INFORMATION ABOUT COOKIES

Presentation: Cookies and trackers (hereinafter “cookies”) refer to connection cookies and, more generally, any file – deposited when consulting a website, installing or using software on the user’s terminal equipment – whose purpose is to read or write information on this equipment. Cookies enable us to collect Website browsing data (IP address, Internet service provider, hardware configuration, software configuration, browser type and language, etc.).

Cookies may be stored by the Company or by third-party companies without your consent when they are strictly necessary for the functioning of the website or to facilitate online communication with the public, for example when they are intended for authentication, to remember the contents of a shopping cart, to generate traffic statistics, or to limit free access to a sample of content requested by users.

Duration: Cookies are stored for a maximum of 13 months after they are first placed on your device, and this period is not extended with each visit.

Consent to the use of cookies: You are informed of the presence of cookies that are not strictly necessary by an information banner on the Website. With the exception of cases of use not subject to consent, cookies and trackers will only be stored on your device with your express consent. You may be asked periodically to reiterate your consent to ensure that it is still valid.

Cookie settings: You can always change your preferences directly via the Website using the dedicated settings tool or via your browser settings (Firefox with enhanced tracking protection; Firefox with cookies disabled; Chrome; Internet Explorer; Safari; Opera; Microsoft Edge).

You can also configure your device’s browser to enable the “Do Not Track” option, which will indicate to the websites you visit, advertising agencies, or applications that you do not wish to be tracked. This feature is available for the following browsers: Firefox; Chrome; Internet Explorer; Safari; Opera; Microsoft Edge.

If you refuse cookies that are not essential to the functioning of the Site: Certain features of the Site, such as video players or interactive content, use services provided by third parties and place cookies that enable them to identify your viewing of the content. If you refuse to accept these cookies, the personalization features will not work and the content offered to you (including video suggestions and advertisements) will still be present but will not be related to your interests.

Types of cookies: In addition to cookies whose sole purpose is to enable or facilitate communication via our Site or cookies that are strictly necessary to provide the service you have subscribed to, we use cookies and trackers for the following purposes:

Personalized advertising: The Company may use trackers to display personalized advertising ó  s based on your browsing and profile.

Non-personalized advertising and audience measurement: The Company may use trackers to measure the audience of advertising on the Site without profiling you, in order to optimize the Site based on statistics on its traffic and user browsing. 

Geolocation advertising: The Company may use trackers to send you advertising based on your location.

Content personalization: The Company may use trackers to personalize the editorial content of the Site based on your use and to personalize the display of our offers based on those you have previously viewed on the Site. 

Sharing on social networks: The Site may use trackers to allow you to share content on social networks or platforms present on the Site.